AscendPOS · Customer information

Privacy Policy

Effective September 28, 2026

AscendPOS uses information to process subscription orders and operate the point of sale service. This policy explains what information is involved and the choices available to you.

Information we handle

• Order details you provide, such as your name, business name, email, optional phone number, plan, and optional notes.
• Affiliate applications including full name, email, physical address, phone, social media link, and referral records. We use these to review applications, attribute qualifying orders, and administer commission payments.
• Account details for the store admin and staff, plus information entered into the POS, such as products, inventory, purchases, transactions, receipts, and reports.
• Technical information needed to operate and protect the service, including an order request's IP address, session information, and a Windows device identifier used for activation.

How we use it

We use this information to verify payment, create and administer accounts, deliver activation details, maintain records and reports requested by your store, provide support, prevent abuse, and meet legal obligations. Information entered by a store should be limited to what that store needs for its operations.

Payment and service providers

Stripe hosts checkout and processes payment details under its own privacy terms. We receive information needed to reconcile an order, rather than your complete card number. Hosting and email delivery providers may process information needed to run the service and send activation messages. Service providers may process information outside your province or country, subject to applicable safeguards and laws.

Optional AI helper

The Daily helper's priorities and store-facts answers are calculated from store records within AscendPOS without an external AI service. If an external AI provider is configured, questions and a limited summary of the current store's sales, costs, stock alerts, expiry dates, and overdue balance totals are sent to Google Gemini or OpenAI for an answer. Google states that its Gemini API free tier content may be used to improve its products. The summary does not include customer names or full transaction records. Do not include customer personal details in a question. When the external service is unavailable, AscendPOS answers from the store snapshot instead.

Retention and protection

We keep information while needed to provide the service, handle requests, resolve disputes, and meet legal or accounting obligations. We use reasonable measures to restrict access to personal information and protect it. No online service can promise absolute security.

Your choices and questions

You may ask about, access, or request correction of personal information associated with your account. You may also request deletion where applicable law allows it, subject to records we must keep. Contact us using the merchant contact information shown at Stripe checkout or on your payment receipt, and identify the email used for your purchase. We will verify your identity before acting on account data.

We may update this policy as the service changes. The effective date at the top of this page shows the latest published version.