AscendPOS · Customer information

Refund and Return Policy

Effective September 28, 2026

AscendPOS is a digital subscription with access to a hosted point of sale service and a Windows companion. There is no physical product to return or ship back.

Before purchase

Review the plan price, currency, billing frequency, renewal terms, and any taxes at Stripe checkout before completing payment. The order page may show an estimated plan price; the checkout amount is the amount charged.

Cancellation

To stop a future renewal, request cancellation through the merchant contact information on your Stripe payment receipt or at checkout. Include your checkout email and, if available, the order reference. Please request cancellation before the next renewal date. Cancellation stops future recurring charges once processed; it does not automatically refund a completed payment.

Refund requests

If you were charged in error, could not access the service after payment, or have another billing concern, contact us using the merchant contact information on your Stripe receipt. Include the email used at checkout, the date and amount of the charge, your order reference if available, and a brief explanation. We will review the payment and service status and respond with the available resolution. Approved refunds are returned through the original payment method, subject to the payment provider's processing time. Your rights under applicable law are not limited by this policy.

Store customer returns

Refund features inside the POS record returns for your own store's customers. Those transactions are governed by your store's policies and are separate from a refund of your AscendPOS subscription.